Help

Go to “My Ticket” and enter your registration number and access code. If email is enabled you can also get your link emailed.

Payments are verified manually by the payment team. Submit your transaction reference on your ticket page; verification usually happens within a few hours.

Each QR can be used once. If someone else used a copy of your QR, go to the help desk at the venue with your ID.

Go to the help desk. Staff can revoke the lost wristband and re-issue after verifying your identity.

Cash only, through the ECF team. Contact an authorised ECF representative during office hours (Mon–Fri, 09:00–16:00) and keep your Registration Number and proof of payment.

As soon as the ECF confirms your payment on the system. Check your status any time with your Registration Number.

No. Show the QR code on your phone at the venue. You'll receive a wristband after it is scanned.

No. Each QR code can only be processed once. Screenshots shared with others will be rejected at the gate.

Yes, as long as you keep your wristband on. Wristbands are scanned for re-entry.

What should I bring?

Yes! Choose "I'm not an ECF" when registering. Guests pay the guest price shown on each ticket.